The second-hand marketplace Shoppers Voice Anger About Size Updates
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
This online marketplace has updated its sizing categories for women's and children's clothes without notifying every member regarding the update.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing as a result of the reclassification.
The company said the new system was more in line with similar services.
It has advised users to check their listings and update the measurements by hand when needed, causing user dissatisfaction.
Measurement Approach Changes
Previously, the sizes had both numerical and alphabetical indicators, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
With some products, the size labels have been reassigned - for example a size L was previously a 12 but currently displays as UK 16-18.
Member Accounts
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, located in Scotland, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Manual Updates
Another shopper, from Derby, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Service Background
The service features exceeding 100 million shoppers, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: earlier, the service retracted a modification regarding delivery choices following member complaints.
